Frequently Asked Questions
How are the physician charges determined?
There are several factors that are reviewed when determining physician charges. The history and physical examination, the nature of the symptoms, the level of care needed, and the medical decision-making are all factors. Physician charges are not determined based on the length of time you saw the physician.
How do I avoid collection activity on this account?
Delays in payment or partial payments may cause this account to be referred to an external collection agency. Payment in full is due upon receipt of this statement. If you are unable to pay this balance in full today, you are urged to call us to make other arrangements right away. If you are appealing this claim with your insurance, you may wish to protect your account by paying it yourself. A refund will be issued to you if your insurance pays the claim at a later date. While we bill insurance carriers as a courtesy, the payment of this bill is ultimately your responsibility.
Was my insurance company billed?
Did you have insurance on the date of this service? If yes, then review the front of your statement. Check the insurance company & the policy number listed to be sure that they are correct. Check the amounts listed in the “Payments/Adjustments” column to see what has been paid. You may have received an Explanation of Benefits (EOB) from your insurance carrier that can be matched to this statement for comparison. If you’re uncertain, call your insurance company to check the status of this claim.
Can I contact a Patient Services Representative with questions?
Absolutely. We are happy to help with questions and payment arrangements.
Why do I have a balance after my insurance has paid?
What should I do if I feel my insurance did not pay this claim appropriately? There are several reasons why a balance remains after your insurance has paid. You may be billed for: co-payment, deductible, and coinsurance amounts. You may also be billed for services that are considered “not covered”, “not medically necessary”, “over usual and customary”, or “out of network” by your insurance.
Is my information kept private?
We Protect Our Patients’ Privacy. In order to protect the patient’s privacy and comply with federal and state guidelines, we are permitted to release information over the phone only to the patient or the patient’s legal guardian. In order to provide information to any other party, we must have an authorization on file signed by the patient that allows us to do so. We are happy to mail, fax, or email the necessary release form at your request.